We will provide an excellent service to all customers to achieve total satisfaction.
We will accomplish high productivity levels through sound planning, organisation and teamwork.
We will earn sufficient profits to ensure investment in the business together with providing a good return to owners.
We will earn high employee loyalty and motivation by providing a respectful, safe, collaborative and responsive work environment.
We will gain recognition in the market for being a highly professional, ethical, quality-assured business.
We value our customers as the foundation of our business. Our relationships with customers and suppliers are based on principles of respect and mutual benefit. We aim to develop profitable and lasting relationships. We want to build on what we do well and to innovate to meet changing customer needs.
We respect the experience and skills of our staff and value the contribution that every person makes to the team. We recognised that pride and enjoyment in the job come from working in a respectful, safe, collaborative and responsive work environment. Our goal is to work together to reward, train and develop our staff in ways that acknowledge performance and individual abilities.
We recognise that our actions must acknowledge our responsibilities for the well being and stability of the community, and our environment as a whole. With this in mind we will aim to support local community initiatives, and actively undertake and implement environmentally aware business systems and services.
We have a long-term responsibility to our owners to operate with care, efficiency and of prime importance, at a profit. Our objective is to earn the profits needed to provide a consistent increase in the value of the business, a good return on investment for the owners, and to finance the ongoing development and growth of our business.