Posted By: Kailash Rana - 19 Jan, 2018
Leaving home early morning to get to work, our housekeepers come to the hotel with their main goal to make sure they provide a clean, hygienic and friendly atmosphere to all our guests. Housekeepers pay special attention to detail by keeping service levels high, with the aim to exceed guest expectations. At Jet Park Hotel, they make sure each area of the hotel where guests step in is always clean and well maintained.
By the time most of the guests are still sleeping in their rooms, our housekeepers attend the daily departmental meeting where they share arrival timings, departure timings, guest preferences and special attention to those personal touches which help to make guests’ stay more comfortable. Most of our housekeepers service more than 240 rooms, on an average of 120 hours per day. By the time the previous guest checks out from their room, they start working on preparing the room for the next guest. Our housekeepers will keep in mind guest preferences, for example; request for special pillows, extra towels or a baby cot will be done prior to check in.
If guests wish to prepare tea or coffee they will find the room cupboard already stock up, with fresh milk kept in the fridge. A TV remote is kept on the top of the channel guide next to the bed on the bed-side table. The bathroom will be stocked up with clean, fresh towels and toiletries. If clothes require washing or ironing, they will take them to laundry and process them for guests.
If you see them in the hotel corridors, you will find them with smiling faces always happy to greet you. When guests check-out, they provide a gracious good-bye. If a guest has left anything behind, never fear- they will keep lost property safe. They are happy to serve you.
Story by Kailash Rana, Assistant Executive Housekeeper- Jet Park Hotel Auckland Airport
Team Leader, Sapi Toala making a beautiful towel swan- View video >